70 patients consented to study participation, of which 85.57% (n=60) responded when phoned. Of these; 40% (n=24) male, 60% (n=36) female, mean age 47 years (range 17-84 years), 50% (n=30) had local anaesthetic procedures (LA) and 50% (n=30) general anaesthetic procedures (GA). Pre-operatively, patients were least satisfied with the waiting time: 35.59% (n=21) very satisfied; while 66.66% (n=40) were very satisfied with the nursing staff. 81.66% (n=49) of the patients were very satisfied with the medical care provided. Post-operatively, 94.44% (n=51) were very satisfied with the follow-up arrangements. However, only 54.55% (n=24) were very satisfied with the time taken to obtain results for x-rays and other tests. Regarding the supporting structures to the day surgery unit (DSU), patients were most satisfied with the cleanliness of the unit, where 86.66% (n=52) were very satisfied, while only 39.13% (n=18) were very satisfied with parking arrangements. Additionally, 84.21% (n=57) were very satisfied with the information leaflet regarding the procedure.